Something went wrong fingerprint windows 11. In Windows, search for and open Sign-in options.

Something went wrong fingerprint windows 11 when you try to sign. It supports fingerprint. MSc too. Aug 16, 2022 · My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. Apr 16, 2024 · This issue can occur on Windows 11 and 10. Yesterday, I ran into a problem while trying to set a new PIN for my laptop. Already tried to update driver. Neither Fingerprint works nor the pin regardless it is correct or not. If your fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you Jul 31, 2022 · Windows Hello Fingerprint (something went wrong) and PIN issues (Win11) Sometimes when I wake my laptop from sleep my fingerprint fails to work and doesnt give me a err code (as seen in the 1st image) so then I would go to type in my pin and it spits out an err code for the pin and asks me to reset it. After your computer restarts, check if Windows Hello is working. My current OS build is . If this folder is corrupted, it may cause login problems. . I have gone to the Lenovo site to install drivers to try and get everything updated. I tried following the solutions from Microsoft Office Support (for reference, it was to 1. restart services), but still nothing. disable and re-enable the fingerprint scanner, 2. If you’ve previously attempted to set up your fingerprint and it didn’t work, try deleting Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. Everything about it used to work perfectly until a few days ago. Aug 16, 2024 · The PIN and fingerprint login were working properly before the update. Mar 17, 2022 · Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. Jul 16, 2019 · February 11, 2025. 100 . Experience Windows Feature Experience Pack 421. Find the one with date you recognized you register the fingerprint. I tried following the solutions from Microsoft Office Support (for reference, it was to 1. Mar 24, 2019 · Harassment is any behavior intended to disturb or upset a person or group of people. Aug 15, 2022 · bought an laptop with windows 10 home, then i upgrade into windows 11, this past few weeks when i try to enter my pin or using fingerprint there is a message "something wrong on our end". disable and re-enable the fingerprint scanner. Feb 15, 2024 · Windows 11 Top Contributors: Ramesh Srinivasan Dell Inspiron 5570 - Windows Hello fingerprint: Something went wrong. Update all the available updates on the device and then reboot the device you are using. I tried searching for updates (using windows update) but it doesn't work. " I tried following the solutions from Microsoft Office Support Oct 29, 2023 · If your Windows 11 device has a built-in fingerprint sensor or connected fingerprint reader, you can set up the fingerprint recognition sign-in option. Couldn't turn on the camera, make sure its working properly" Oct 6, 2024 · Select Windows biometric services from the left column. My PC is HP 340S G7 Notebook PC. I reupdated the Goodix driver, as well as BIOS and some more drivers, all from the manufacturer (MSI) web site or Windows update. The fingerprint scanner worked fine then. It was working previously but after update I am unable to add fingerprint. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. If not, just delete all DAT files. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. My current Fingerprint Diver (by default) Fig. ; Additionally, you should also expand the Universal Serial Bus Controllers section in the Device Manager and look for Mar 30, 2022 · February 11, 2025. Harassment is any behavior intended to disturb or upset a person or group of people. It worked perfectly when I bought the laptop. Aug 22, 2020 · After window update of windows 10 2004 version, Windows Hello fingerprint cannot be set up, showing as, sorry, something went wrong. I tried to go to control panel to change my administrator account to an standard account and I can't click YES for control panel to make changes to device. Description * I want Aug 19, 2023 · Look for the Windows Biometric Service. No Stop the service called Windows BioMetric Service (WbioSrvc) 2. UZSTR Created on July 16, 2019. Upon a recent reset, where I cleaned the drive, Windows Hello fingerprint no longer works; although the Power button is fi Dec 1, 2021 · Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. Windows Hello enables a sign in experience using facial or fingerprint recognition, or a PIN. Riley enjoys helping users solve common PC problems and improve their overall computing experience. Method 2: Using Group policy settings if you have Windows 10 Pro installed. Jan 20, 2025 · Riley Reed is a tech writer specializing in troubleshooting Windows errors and system performance optimization. Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. ; Select Uninstall to confirm. Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. this keep happen over and over. If Windows Hello doesn’t work, you may get the message “something went wrong. Follow @WindowsUpdate on X for Windows release health updates. updated latest fingerprint driver as well. Jun 28, 2024 · Hi Tanvi, I followed the steps you provided to resolve the issue with my fingerprint scanner, but unfortunately, it still isn't working. Then delete the folder named NGC. *edit: setting HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Biometrics to 1 finally reactivated Windows Hello. User Created on August 19, 2022. i have tried many resolution process in online but still not working. Reset the fingerprint sensor: You can try resetting the fingerprint sensor to its Try using a different finger. Now when I try to login with my fingerprint it says that I have to use a PIN, when I try the PIN it says something went wrong and I should try restarting the computer. 2. Oct 4, 2023 · Firefox embraces Windows 11’s Mica effect for Context Menus; This is how Windows 11 looks on 21-year old monitor: ‘So wrong, and so right at the same time’ Windows 11 Shutdown After Inactivity: 4 Ways to Stop it; AutoCAD 2022 might not open on Windows 11 24H2, after the latest update Nov 18, 2024 · Hope you all are fine! I have Dell i7 5590 and Windows 11 Pro version 23H2. Now it displays a "currently unavailable" and "Something went wrong. I have the same question (116) Report abuse Aug 8, 2021 · *uninstall biometric driver from device manager *open group policy editor >> computer configuration>>Administrative Templates>> Windows Components>>Biometrics>> Allow the use of biometrics( set enabled)>> Allow users to log on using biometrics ( set enabled) Feb 5, 2025 · Windows 11 Top Contributors: Ramesh Srinivasan (Something went wrong. Now, I can't use my PIN, and I can't remember my password either. Find information on known issues and the status of the Windows 11, version 24H2 rollout. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. ; Once in the BIOS, navigate to the Security tab, enable Fingerprint Reset on Reboot, and click on Save. ProblemsWhen I enter my PIN, it says something went wrong and PIN are not available with error Sep 6, 2022 · To delete the NGC folder on Windows 11/10, use these steps:-Step 1. ” Jan 27, 2022 · same here, windows hello stopped working after using ThisIsWin11. Then, follow the wizard to create a new account. " This is after multiple computer restarts, and upgrading my computer to windows 11. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. Right-click on it, and then select “ Start” from the list that appears. Gaming. All i get its the message that "Something went wrong, try again later" I tried to remove the PC form MDM (intune). Sometimes it helps to try again Jan 20, 2024 · I have searched for solutions and attempted uninstalling the fingerprint device and restarting my device but the login option continues not to work. Edition Windows 11 Pro . Aug 5, 2024 · To fix Something went wrong when setting up fingerprint on Windows 10, there are 3 simple steps that will work for sure. 3 Ways to Jan 4, 2025 · 2. Now delete all the contents in the NGC folder. Try again later. I can't update. Aug 18, 2023 · I cannot set the fingerprint recognition for login. You'll need to set up a PIN as part Oct 9, 2023 · Hey everyone, this is my first time asking for help here. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Feb 6, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello "Sorry something went wrong. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Threats include any threat of violence, or harm to another. Jul 22, 2023 · Harassment is any behavior intended to disturb or upset a person or group of people. Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". " Underneath there is an exclamation mark with "something went wrong. This helped me to restore Windows Hello. 1), follow these steps: In Windows, search for and open Check for updates. Make sure it’s running and have set it’s Startup type to Automatic. Hello, I have a Dell Inspiron 5570 service tag: 63PQ042. It has been acting up the past few days, and I can't find a way to fix it. 0. I have done so multiple times but the message is always the same. Try to reopen Settings letter". Fix 4: Delete Biometric Data via Settings. Now my finger scanner doesn't work. check for updates for the fingerprint scanner, 3. Step 2. Sometimes, the use of clearing existing biometric data may help in solving the problems associated with fingerprint registration. I've double-checked all the settings and also restarted my Windows Biometric Services, Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Nov 17, 2023 · windows 11 / Lenovo IdeaPad Cannot find Fingerprint scanner compatible with Windows Hello Thank you for the screenshot, all device drivers are correctly installed, since the fingerprint scanner has never worked Jun 19, 2023 · Harassment is any behavior intended to disturb or upset a person or group of people. After a fresh W11 Pro install, Aug 19, 2022 · February 11, 2025. Open an elevated Command Prompt. after these updates, this option gets "sorry something went wrong" message and won't let me go through to set up fingerprint. Fig. please help on this. dat files. Hello, I checked Mar 20, 2023 · 'Something went wrong' pops up when I wake up my pc from sleep. It's windows 11. Windows Hello for Business, Something went wrong. Windows Hello PIN Nov 2, 2023 · @Woody Chiu at RASI Apologies for the delayed response, researched on your ask and also check with my team on this, if the user performed a non-destructive reset of their PIN, then their fingerprint registration was probably preserved, you could try a destructive reset by running certutil -deletehellocontainer from a standard command prompt and rebooting the Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Nov 20, 2024 · The NGC folder is where Windows Hello stores PIN information. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. close windows hello, then try going through the setup again. Just go to Settings > Accounts and click Add account. Apr 17, 2024 · Windows 11 fingerprint this option is currently unavailable; Fingerprint reader not working on Windows 11; Suggestion type * The article didn’t fix my problem I have a better solution The solutions are wrong. You can try manually setting stricter permissions on this folder to prevent Windows from deleting or corrupting the PIN: Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. Mar 5, 2024 · Windows Hello is a convenient and secure feature in Windows 11 that allows users to sign in to their devices using facial recognition, fingerprint scanning, or a PIN. I tried following the solutions from Microsoft Office Support: 1. Try again later'. 3. Restart the PC and then add PIN in Windows Settings. Under Windows Update, click Check for updates or Download now. The option to add a finger or remove the fingerprint are greyed out and not clickable. Oct 2, 2022 · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. How to fix Something went wrong fingerprint error? 1. Windows 10 Top Contributors: Ramesh Srinivasan - neilpzz it always says "Something went wrong. Installed on ‎7/‎31/‎2021 . Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. Jul 24, 2024 · You may see Something went wrong and your PIN isn’t available (code:0xd0000225) because of an issue in the Windows security setting, malware infection, or corruption in the ACL, and NGC folder Sep 30, 2024 · I just bought a lenovo ideapad slim 3 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later". How To Fix Windows 11 Fingerprint Not Working. Hello, as you can see, I have two fingerprint drivers which are "Goodix fingerprint" and "Windows Hello Face Software If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. This thread is locked. Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and hit the Enter key. I also have the "Facial Recognition (Windows Hello) installed in my Aug 8, 2024 · If all the above ways fail to solve the “something went wrong Windows Hello” issue, you can create and switch to a new user account. Method 2: Local group policy Aug 14, 2023 · Right-click on your fingerprint scanner device and select Uninstall device. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Then open Explorer and navigate to the following path. Getting the latest driver Feb 7, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. I am having a Windows 11 home fully updated Honor laptop. Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. Windows 11 Top Contributors: neilpzz Whenever I try to use it, the system shows me "Something went wrong on our end. If you are an IT administrator Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. You can vote as helpful, but you cannot reply or subscribe to this thread. restart services Nov 19, 2022 · I have a E580 (Type 20KS 20KT) Laptop (ThinkPad) - Type 20KS with Windows 11 - All Windows and Lenovo updates done - Under Device Manager / Biometrics : only Synaptics WBDI-SGX. msc does not help either. On this location, there will GUID. Check for any Windows Updates 2. 2261. Check if there are any Windows updates pending on your PC, you can follow this article to Update Windows 10 and check if this fixes your issue. Jul 30, 2024 · Cookie Duration Description; cookielawinfo-checkbox-analytics: 11 months: This cookie is set by GDPR Cookie Consent plugin. Mar 31, 2023 · Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. The cookie is used to store the user consent for the cookies in the category "Analytics". Under properties: This device cannot start - Tried many suggestions from the web but no success - Both Face and Fingerprint no longer Sep 8, 2023 · I have a two year old Dell Inspiron 5515 with Windows 11 Home 64bit. I already tried uninstalling in device manager and other methods taught in Youtube. Windows Hello PIN, Fingerprint and Face all gray out with message "Option unavaliable" and Something went wrong Hi. It asks me to touch the fingerprint sensor. Jan 23, 2021 · I went to the settings to set up it again, and the windows showed me the following message: Each time I try to set up the fingerprint reader, I get the same above message. Something went wrong We weren’t able to set up your PIN. This is a clean install on a new laptop. Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. Unfortunately, reactivating via App does not help. When I click on the "Get started" Mar 17, 2022 · I have recently updated to windows 11. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Please try again later. Then, type the following and hit the Enter key on the keyboard to take ownership of the protected NGC folder:- Jan 6, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Bottom Line. 22621 Build 22621)HAL 10. Download the latest HP drivers for the fingerprint scanner Windows 11 PCs; Xbox Gear; Innovative Gear; Col 3. The fingerprint login was working well before I got some windows update and manufacture drivers update. In Windows, search for and open Sign-in options. If you can't sign in using fingerprint Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Windows 10 Top Contributors: Community member; Ask a new question A. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support. It says that something went wrong and your PIN isn't available (code Nov 2, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. I recently got a Dell Inspiron with Windows 11 preloaded. Start the service Windows BioMetric Service again. While it offers a convenient and secure way to access your device, you might sometimes encounter sign in issues. Reset Fingerprint Data. Restarting my laptop made it go away for a little while but then it came back. You can disable the ability to use a fingerprint to sign in to Windows and provide UAC credentials for all users on the PC. i don't know what the problem was, i think it's windows 11 bug or smth. Jul 24, 2024 · TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. If you need to fix the Windows Update Something went wrong Windows 11/10 error, check out the potential resolutions below. I kept entering the wrong PIN, and when I tried to change it, something went wrong. 4. check for updates for the fingerprint scanner. ” I have installed the driver package from Aug 17, 2019 · I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. please fix it Dec 9, 2024 · The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th generation processor. I touch the sensor. I tried removing Windows Hello, but it now wants me to sign into my microsoft email each and every time instead. When I try to scan my thumb or finger to add, it says Sorry Something went wrong. Windows 10 Top Contributors: Ask a new question UZ. microsoft. check power management settings, 4. When I try to log in with fingerprint, it just says ' something went wrong on our end'. Open folder location in file explorer: C:\Windows\System32\WinBioDatabase\. Oct 4, 2023 · Turn off the computer, hold the power button to turn it on, and repeatedly press F10, F12, or Esc, depending on the system manufacturer, as soon as the display lights up. Dec 19, 2018 · Method 1: Check for Windows updates. Apr 30, 2020 · I have a Lenovo Ideapad flex 15 . That is the only thing that changed. Try doing Reset PC Keep my files from windows and check if it works. Try to sign into Windows using the fingerprint Jun 28, 2024 · This tutorial will show you how to remove the Windows Hello PIN sign-in option from your account in Windows 11. reactivating the three keys via gpedit. This is a tedious process and I would have rather kept Windows Hello but whenever I go to sign-in options it says "Something went wrong. ". Next: remove this option in the Fingerprint section of Windows Hello. 3. THe restart does no good and the only way I can log in is with a password. We weren't able to setup your pin, You can try again or skip this step and setup a pin later). Latest Feb 26, 2022 · Make sure the Windows and HP support assistant updates are up to date. Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. Try again later" message but there a Jul 16, 2022 · I just got this laptop one week ago. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Applies To Windows 11 Windows 10. 18901. After downloading and installing the updates, restart the computer. Nov 17, 2020 · Open the Run dialog box by pressing the Windows key and the R key together. Try again Later. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Jul 25, 2022 · Windows 11 Top Contributors: Ramesh Srinivasan Windows 11 update "Something went wrong. Jan 21, 2025 · In this article. Aug 15, 2017 · The fingerprint reader functionality can be temporarily restored by restarting the Windows Biometric Service (WBS) or by toggling the Synaptics FP Sensors (disable and back to enable) in the Device Manager but the issue will recur on the next reboot. OS build 22000. Windows update is missing in services. I set the BIOS for "recommended". After this, check to see if you can set up Windows Hello 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Why is my Windows Update saying something went wrong? Oct 31, 2024 · BackgroundI'm used to logging in with a fingerprint on Win 11, but today it started to ask for a PIN [1]. com. The laptop says, "Something happened, and your PIN isn't Aug 2, 2021 · So, I guess the problem is not because of the update to Windows 11. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. Version 21H2 . uxm jdpe cxtiv xfhosl ltsaoz hoba vtxh hfv thck jshpfs ctntis iamrs izn nlqoptgv byno